FAQ

Persopens FAQ: Your Custom Logo Pen Questions Answered!

Persopens is your industry leader for custom logo pens, offering unmatched customization, exceptional quality, and top-notch customer service. We're here to make your promotional pen experience a breeze! Here are some frequently asked questions to guide you:

General Questions:

  • What type of pen should I choose?

We offer a variety of pens to fit your needs! Ballpoint pens are classic and reliable, rollerballs offer a smooth writing experience, and gel pens provide vibrant ink. Browse our selection or contact our friendly team for personalized recommendations.

  • What colors are available for the pens and ink?

The color options vary depending on the pen style you choose. We offer a wide range of pen and ink colors to complement your logo and brand identity. Explore our color options online or reach out for specific details.

  • How many pens do I need to order?

Our minimum order quantity (MOQ) varies depending on the pen style. We also offer bulk discounts for larger orders!Contact us for details on specific pen styles and to discuss your needs.

  • What is the turnaround time for my order?

Turnaround time depends on the quantity, printing method, and current order volume. We typically provide an estimated timeframe during the quote process. For urgent needs, inquire about our rush order options (additional fees may apply).

  • What printing methods do you offer for logos?

We offer various printing methods like screen printing, laser engraving, and pad printing, each suited to different pen styles and logo designs. Our expert team will recommend the best option for your needs to ensure a crisp and clear logo reproduction.

  • Can I see a sample of my pen with my logo before I order?

Absolutely! We provide digital proofs for your approval before finalizing your order. This ensures you get exactly what you envisioned.

  • What is the cost of shipping?

Shipping costs depend on your order size and location. We offer competitive rates and can provide a quote during the ordering process.

Logo and Artwork Questions:

  • What file format does my logo need to be in?

For the best results, we recommend vector file formats like .ai, .eps, or .pdf. These formats ensure crisp and clear logo reproduction. If you don't have a digital logo, we can help convert your existing logo for a small fee.

  • Can I include additional text or graphics with my logo?

Yes, many of our pens offer multiple printing areas for your logo, company name, or a short slogan. We'll guide you through the options to create a pen that perfectly reflects your brand.

  • Are there any size limitations for logos?

Yes, there are limitations depending on the printing area of the pen. We'll advise you on the appropriate logo size during the design process to ensure optimal placement.

  • Can I have my logo printed on multiple locations on the pen?

Many pen styles allow logo placement on the barrel, clip, or both! We can discuss the options for your chosen pen to maximize brand exposure.

Order and Payment Questions:

  • What payment methods do you accept?

We offer secure online payment options for your convenience.

  • Can I split the order between different pen colors or styles?

Yes, depending on the minimum order quantity for each pen style. We can discuss options to create a custom mix that fits your needs and target audience.

  • Do you offer any rush order options?

We understand tight deadlines! In some cases, we can accommodate rush orders for an additional fee. Contact us to explore rush order possibilities and ensure timely delivery for your upcoming event.

  • What is your return policy for custom pens?

Since custom pens are made specifically for you, returns are generally not accepted. However, if there's an issue with the order, please contact us immediately at admin@persopens.com. We prioritize customer satisfaction and will work to find a resolution.

Additional Questions:

  • Do you offer eco-friendly promotional pens?

Yes, we offer a selection of eco-friendly pens made from recycled materials or sustainable resources. Let us know if you'd like to promote your brand with an eco-conscious approach.

  • Can you pre-load the pens with a specific ink color?

Pre-loading with a specific ink color may be available for larger orders. Contact us to discuss this option and customize your pens further.

  • Do you offer any packaging options for the pens?

We offer various packaging options, including bulk boxes or individual pen cases, depending on your needs. Let us know if you have any specific preferences for presenting your pens.

  • How can I track my order?

We'll provide you with tracking information once your order ships.